Tim Simms Driving School Code of Conduct
Voluntary Code of Practice Published by the DSA November 2011 updated 3rd July 2013
Personal conduct
The instructor agrees :
- they will at all times comply with the law and, in particular legislative requirements regarding the protection of personal freedoms, discrimination, data protection, trading standards, the workplace and road safety.
- they will at all times behave in a professional manner towards clients in line with the 'National standards for driver and rider training'
- clients will be treated with respect and consideration and will be supported to achieve the learning outcomes in the 'National standards for driver and rider training' as efficiently and effectively as possible.
- they will ensure that their knowledge and skills in all matters relating to the provision of driver training comply with current practice and legislative requirements.
- they will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.
Business Dealings
The instructor agrees :
- they will safeguard and account for any monies paid for in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request
- on or before the first lesson they should make available to clients a copy of this code of practice together with their terms of business to include :
- legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted
- the current price and duration of lessons
- the current price and conditions for use of a driving school car for the practical test
- the terms under which cancellation of lessons by either party may take place
- the procedure for making a complaint
- they must check the client's entitlement to drive the vehicle and their ability to read a number plate at the statuary distance on the first lesson
- they will advise a client when to apply for their theory and practical driving tests, taking into account of the local waiting times and forecast of the clients potential for achieving the driving test pass standard
- they will not cancel or rearrange a driving test without the client's agreement - in the event of the instructor's decision to withhold the of the school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DSA test fee
- when presenting the client for the practical test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and ensure that the vehicle is roadworthy
Advertising
The instructor agrees that:
- the advertising of driving tuition shall be clear, fair and not misleading
- claims made shall shall be capable of verification and comply with CAP Advertising Codes
- advertising that refers to client's pass rates should not be open misinterpretation and the basis on which the calculation is prepared should be made clear
Conciliation
The instructor agrees that:
- complaints by clients should be made in the first instance to the driving instructor, driving school or contractor following their complaints procedure
- if, having completed the procedure, the client has been unable to reach an agreement or settle a dispute they may seek futher guidance:
- if they believe their instructor is not providing a good service they can contact their local Trading Standards office or Citizens Advice Bureau for guidance
- If they are not happy with their instructor's behaviour, the client can contact the ADI registrar by emailing adireg@dsa.gsi.gov.uk
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